Cancellation Policy :

• You need to Contact us via Call/ WhatsApp at Our Helpline Number +91 9038 180180 or mail us at support@mariana.co.in to raise a cancellation/Modification of your Product/Order.

• If you want to modify the order (product/address change) after it is placed, please contact us in the above-mentioned contact details. There is no need to cancel the order.

1] Cancellation Request before the order is shipped:-

• We’ll Initiate a refund after deducting a nominal charge of 3% of the Product/Order value.

• We’ll process the refund within 24-48 hours of receiving the request.

2] Cancellation Request after the order is shipped but not delivered:-

• We’ll Initiate a refund after deducting a nominal charge of 3% of the Product/Order value and Courier Charges for both sides of transit.

• After receiving the shipped product/order back, we’ll process the refund within 24-48 hours.

Return / Refund Policy :

• You need to Contact us via Call/ WhatsApp at Our Helpline Number +9038 180180 or mail us at support@mariana.co.in or create a Return Request from Order History (Preferred) to raise a Refund/Replacement of Product/Order within 3 Days from the Delivery Date.

1] In case you received Incorrect Product:-

• We’ll arrange a Reverse Pickup of the Product and provide a Replacement once the shipment gets returned. Reverse Pickup only be done if the Product is in sealed condition.

• If the Wrong Product is Shipped Back/ Any Item is missing then the return request will be hold until correct/all missing items is returned back.

2] In case you received Damaged/Defective Product:-

• You need to contact us with Proper Proof (Images/Videos) for a replacement of the Product.

• After 3 Days of delivery, you need to contact the Manufacturer for a Warranty claim.

• For Monitor display-related issues, replacement might be provided by the manufacturer directly from day one.

3] In case you ordered an Incorrect Product:-

• You may need to contact us first for approval.

• If the Product is opened, Return/Replacement is not possible.

• You need to Re-Ship the Product to Our Store address at your own risk. In case of damage during transit Return/Replacement is not possible.

• If the Wrong Product is Shipped Back/ Any Item is missing then the return request will be hold until correct/all missing items is returned back.

• We’ll Replace the Product of your choice (Courier charges need to be provided from the customer side) / Refund it after deducting a nominal charge of 3% of the Product/Order value and Courier Charges for one side of transit.

Notes :

• There is No Cancellation/ Replacement on Pre-Order Products/ Products listed on special Promo/ Pre-Build PC/ GPU/ Gaming Chairs

• There is No Cancellation/Replacement on Cabinets/ Monitors once it is Shipped.

• There is No Cancellation on Payment Methods such as. Bajaj Finserv EMI/ Any Instant Discount on EMI Orders.

• You must return products in their original and proper packaging with the company seal not broken.

• A return can be created at the item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned needs to be returned in full including all components & complimentary gifts or products which came along with it.

• Images are indicative only.  Though we try our level best to deliver as per the image shown. We reserve the right to substitute the products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.

• In case of a return/refund, we process the refund once the products have been received and verified at our warehouse for missing items/ Damages.

• Once the Refund is Processed. Your bank may take 5-7 working days to reflect the refund amount in your account.